Frequently Asked Questions
Everything you need to know about our technical headwear and apparel.
What makes Ciele Athletics headwear different from standard caps?
Our products are designed for athletes, featuring lightweight, fast-drying performance fabrics and our signature Million Mile Guarantee. Most of our caps are also machine washable and packable for easy storage during your run.
How should I wash and care for my Ciele cap?
We recommend machine washing your cap in cold water on a gentle cycle. Always hang to dry and avoid using bleach or fabric softeners to maintain the integrity of the technical fibers.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific region.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you aren't satisfied with your purchase, you can initiate a return through our online portal.
What does the 'Million Mile Guarantee' cover?
Our Million Mile Guarantee covers any defects in materials or workmanship for the lifetime of the product. If your gear fails due to a manufacturing flaw, we will repair or replace it.
Are your products sustainably made?
Sustainability is core to our mission. Many of our products utilize Repreve recycled polyester fibers, and we are committed to increasing the use of recycled content across our entire collection.